Heart Plan & Buy > Accounts This section outlines all core information about our accounts department for both agencies and clients.

Department responsibilities
The credit team is responsible for all order processing, client invoicing and payment handling. Working in conjunction with the local and national sales teams our aim is to supply the customer with accurate billing and up to date financial information on the status of their accounts. All queries or accounting issues are handled by an allocated regional account handler, whose contact details are shown below.

Credit Terms
Our standard terms are thirty days net, however some clients may be required to pre-pay campaigns. All decisions with regard to granting credit remain at the companies discretion. Some client may be asked to provide additional guarantees to secure credit.

Billing
All bills are issued on the last day of each calendar month. Any spots transmiited within a calendar month will be billed for on the last day of that month. A statement account will be issued to your accounts department on or around the fifth day of each month.

Invoicing Disputes
All disputes relating to bills issued by Global Radio must be notified to us by the client within seven days of receipt. We will endeavour where possible to resolve any discrepancies within five working days.

Payments
We accept payment by cheque, BACS and CHAPS. We also accept all major credit cards. Please note that payments made by American Express will incur a 3.25% surcharge.

Terms & conditions
Our full terms and conditions are available to download here.

Contact Details
Credit Control Team
Central Finance Department
Global Radio Ltd
1 The Square
111 Broad Street
Birmingham
B15 1AS
Tel: 0121 695 0000
Fax: 01922 430255

Heart 106.2 & LBC 97.3
Mark Lloyd
0121 606 5474
mark.lloyd@thisisglobal.com

Galaxy Manchester, Galaxy Yorkshire & Galaxy North East
Amanda McDonald
0121 607 7260
amanda.mcdonald@thisisglobal.com

Heart 100.7, Heart 106 & Galaxy Birmingham
Angela Mason
0121 607 7248
angela.mason@thisisglobal.com